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Terms and conditions of sale

This page gives the terms and conditions under which ACN Trading Limited sells goods via our website, www.acnuk.org

www.acnuk.org (“the site”) is a website operated by Aid to the Church in Need UK, a registered charity in England and Wales (1097984) and in Scotland (SC040748) and a Company Limited by Guarantee registered in England and Wales, Company No. 4747666.

All contracts for the sale of products on our website are entered into with ACN Trading Limited (Company No. 3298216) which is a wholly owned subsidiary of Aid to the Church in Need UK. All profits of ACN Trading Limited are transferred to Aid to the Church in Need UK.

Aid to the Church in Need is a Pontifical Foundation of the Catholic Church supporting Christians who are persecuted, oppressed or in pastoral need.

Contact details: Aid to the Church in Need UK and ACN Trading Limited, 12-14 Benhill Avenue, Sutton SM1 4DA Tel: +44 (0) 20 8642 8668 Fax: +44 (0) 20 8661 6293 Email: acn@acnuk.org

Ordering goods online

Please follow the site instructions to make your purchases, donations and Mass offerings.

After placing an order, you will receive an email from us acknowledging receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy products from us. All orders are subject to acceptance by ACN Trading Limited. We will confirm such acceptance to you by sending you an email that confirms that your products will be despatched (the Despatch Confirmation).

The contract between us (Contract) will only be formed when we send you the Despatch Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the despatch of such products has been confirmed in a separate Despatch Confirmation.

If you wish to cancel a transaction, please see Returns and Cancellations below.

Prices

Where applicable, prices of products on the site include VAT at the current rate but exclude delivery costs, which will be added to the total amount on checkout. ACN Trading Limited’s VAT registration number is 689 5576 55.

The price of any product will be as quoted on the site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

The site contains a large number of Products and it is always possible that, despite our best efforts, some of the products listed on the site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when despatching the product to you.

If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price – even after we have sent you a Despatch Confirmation – if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Product descriptions and images

ACN Trading Limited endeavours to describe products as accurately as possible, but variations in materials, measurements, colours and designs may occasionally occur. All images are for guidance only and may not be accurately representative of actual products.

Donations

If you also choose to make a donation at the same time as purchasing goods from our online shop, please refer to our information page about the administation of donations.

Payment

Payment must be made with your order and/or donation. The website will prompt you to enter credit or debit card details (MasterCard, Visa Credit, Visa Debit, Visa Electron, JCB, Maestro and American Express). You cannot pay for any goods using a CAF Account, nor can we accept donations using your CAF Account over the internet. If you wish to make a donation using your CAF Account, please call Aid to the Church in Need UK on 020 8642 8668.

Credit/debit card security

Credit/debit card payments are processed by WorldPay. WorldPay uses state-of-the-art security tools and techniques to ensure that you are protected against online fraud. Data storage on WorldPay’s systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment.

All processing of card data relating to online transactions is handled by WorldPay and at no point will your card data be stored by, or pass through, ACN Trading Limited’s systems.

Despatch

ACN Trading Limited will despatch orders to anywhere in the world. Our current postage and packaging rates are given in the online order form, and, where applicable, will be automatically added to your shopping basket when you check out.

For delivery to an address in the UK we offer a range of different delivery services. These are detailed on our Delivery page. Some delivery options may only be available if you place your order by telephone.

If you want a single order to be split and goods to be sent to more than one address, you must pay separate postage and packaging for each address. You cannot arrange this over the internet, and should instead call ACN Trading Limited on 020 8642 8668.

Despatch will be by the date set out in the Despatch Confirmation email and will usually be within seven days of receipt of order, but please allow 30 days for receipt of goods. This is a maximum period at our busiest times, but during most of the year we aim to get orders to customers in a much shorter time.

Returns and cancellations

If you change your mind and decide to cancel your order, you should notify us in writing within seven working days beginning from the day after you receive the products. To cancel your order, you must return the products to us immediately, in the same condition in which you received them and at your own expense and risk.

We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the goods to us.

If the goods you receive are faulty or we have sent the wrong goods, we will send you a postage-paid label so that you can return them for either a replacement or a refund. We will examine the returned product and will notify you of your replacement or refund via email within a reasonable period of time.

We will usually process the replacement/refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a replacement/refund for the defective product.

All refunds on defective products will be refunded in full, including a refund of the delivery charges for sending the item to you. We will usually refund any money received from you using the same method you originally used to pay for your purchase. This does not affect your statutory rights.

Risk and Title

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Our Liability

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased. This does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage.

Import Duty

If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Our Status

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from companies to whose website we have provided a link on our site will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller.

Privacy policy

All and any information you submit via this website will be handled in accordance with Aid to the Church in Need UK’s privacy policy.

Law and Jurisdiction

Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Complaints and Enquiries

If you have cause to complain about the service provided by ACN Trading Limited or Aid to the Church in Need UK, please contact us. We will acknowledge your complaint and undertake to deal with it promptly, fairly and confidentially.

If you need to make an enquiry about your order, or if you would prefer to place your order by telephone, please call 0845 241 6068.

If you need to make an enquiry about your donation, or if you would prefer to make your donation by telephone, please call 020 8642 8668.